Shipping Policy
We are committed to getting your order to you safely and on time. Please read our shipping policy carefully before placing your order.
1. Order Processing
Orders are processed Monday through Friday, excluding public holidays. Please allow 2–3 business days for processing before your order ships. You will receive a tracking notification by email once your order has been dispatched.
2. Shipping Destinations & Carriers
We ship to destinations worldwide. Orders within the United States are shipped via USPS, UPS, or FedEx. Large or heavy items — such as outdoor furniture — may ship via a freight carrier.
3. Shipping Costs
| Destination | Standard Rate | Free Shipping Threshold |
|---|---|---|
| Worldwide | $8.99 | Orders over $39.90 |
Final shipping costs are calculated and displayed at checkout before payment.
4. Estimated Delivery Times
Delivery estimates are in addition to the 2–3 day processing time and are not guaranteed.
| Region | Estimated Delivery | Average |
|---|---|---|
| United States | 10–15 business days | ~8 business days |
| All Other Regions | 15–18 business days | ~10 business days |
Delays may occur due to customs clearance, carrier capacity, or peak seasons. We appreciate your patience.
5. Freight Delivery (Large Items)
Outdoor furniture and other oversized items may be shipped via freight carrier. Here’s what to expect:
- The freight carrier will contact you to schedule a delivery window in advance.
- Standard freight delivery is curbside or threshold only — the driver will not bring items inside your home.
- Please inspect your shipment before the driver leaves. Note any visible damage on the delivery receipt before signing.
6. White Glove Delivery
White Glove delivery is available for outdoor furniture at an additional fee. This premium service includes delivery to your room of choice, unpacking, basic assembly, and removal of all packaging materials. Please contact us before placing your order to arrange this service.
7. Packaging
- Flower Pots: Boxed with protective padding; fragile items are clearly marked.
- Gardening Tools: Boxed or poly-bagged with sharp edges safely protected.
- Outdoor Furniture: Shipped in flat-pack boxes or heavy-duty protective wrap.
8. Damage Claims
- Visible damage at delivery: Note it on the delivery receipt and contact us immediately.
- Concealed damage: Contact us within 48 hours of delivery with clear photos of the damaged item and all packaging. Please retain all packaging materials until the claim is resolved.
We will arrange a replacement, partial shipment, or refund as appropriate.
9. Order Changes & Cancellations
You may cancel or modify your order within 24 hours of placing it. Once an order has shipped, it cannot be cancelled. Please refer to our Return & Exchange Policy for post-shipment options.
Contact Us
Have questions about your shipment? We’re here to help.